Monday, March 05, 2012

Login problems affecting databases and interlibrary loan

We are currently tracking two problems affecting logins to databases from off campus and to ILLIAD, our interlibrary loan system, and I'm writing to provide an update on our efforts to fix them.

Late Saturday afternoon, we started to receive reports that students were not able to log in to databases through the proxy server. On Monday morning, we traced the problem to errors in login names in the library database of patron records, and globally replaced the erroneous information. I believe this has solved the problem, but please contact the library at or (909) 748-8022 if you are still unable to log in to databases.

A separate problem arose Monday morning after an upgrade to our ILLIAD interlibrary loan software had unexpected consequences for the login page. The page is displaying a "username not found in database" error whenever anyone tries to log in, even though they have valid patron records in our interlibrary loan system. I am consulting with technical staff at OCLC, the vendor that supports this system, in order to get the login page updated. I anticipate the problem should be resolved by Tuesday afternoon. If you need to place an urgent request before then, we will accept requests through email at until the problem is resolved.

I will post an update as soon as these problems have been resolved. In the meantime, I apologize for the inconvenience these outages have caused and hope to have them fixed soon!

Best regards,
Sanjeet Mann
Electronic Resources Librarian
University of Redlands

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