Wednesday, March 28, 2012

Ebsco database access restored

Ebsco announced that they have fixed their system issues, and you should now be able to log in to all databases offered through EbscoHost. When I tested access from my office, I was able to log in successfully, though a couple of my login attempts timed out. Please let our reference desk know if you are still having trouble logging in to Ebsco databases.

Ebsco's president, Tim Collins, sent a letter of apology to users via email this morning. "We have obviously not performed at the level we desire in the past 24 hours," he acknowledged. "At this point, we can only apologize for the inconvenience caused by the outage and assure you that we will be doing a thorough analysis of the situation to identify root cause/s of the problem so that we can make the necessary improvements to insure that this does not occur again. We have already begun this process."

Best regards,
Sanjeet Mann
Electronic Resources Librarian
Armacost Library

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