Wednesday, March 28, 2012

Ebsco database access restored

Ebsco announced that they have fixed their system issues, and you should now be able to log in to all databases offered through EbscoHost. When I tested access from my office, I was able to log in successfully, though a couple of my login attempts timed out. Please let our reference desk know if you are still having trouble logging in to Ebsco databases.

Ebsco's president, Tim Collins, sent a letter of apology to users via email this morning. "We have obviously not performed at the level we desire in the past 24 hours," he acknowledged. "At this point, we can only apologize for the inconvenience caused by the outage and assure you that we will be doing a thorough analysis of the situation to identify root cause/s of the problem so that we can make the necessary improvements to insure that this does not occur again. We have already begun this process."

Best regards,
Sanjeet Mann
Electronic Resources Librarian
Armacost Library

Tuesday, March 27, 2012

Ebsco database outage

The blank white screen you may be getting this morning when trying to connect to an Ebsco database is NOT a new interface upgrade! :) This is a known error that has cropped up with Ebsco's database products and Ebsco tech support has informed me that they are working to fix the problem. I'll provide an update as soon as it is fixed.

In the meantime, contact our reference desk by phone at (909) 748-8878, by email at, or by instant message (redlandsreference) and we will help you find alternative resources you can use.

Sanjeet Mann
Electronic Resources Librarian
Armacost Library

Celebrate Undergraduate Research @ ALURA Reception

The ALURA Selection Committee would like to announce and congratulate Bernadette Magallanes on being selected as the 2012 recipient of the Armacost Library Undergraduate Research Award for her chapter titled "The Mineral Revolution" from her thesis project titled “And Then There Were None: A Comparative Analysis of Anglophone Displacement of Indigenous Populations in California and South Africa.” Her faculty sponsor was Dr. John Glover, History Department.

The ALURA Selection Committee would also like to announce and congratulate Stephanie Grasso for an honorable mention for her paper, “Predictors of Language Growth in Young Bilingual Children.” Her faculty sponsor was Dr. Barbara Conboy, Department of Communicative Disorders.

Join us on Monday, April 2, 4:00-5:30pm for a reception in the Old Redlands Room (Library, 3rd Floor, South). We have asked Bernadette Magallanes and Dr. Glover to talk a bit about their research processes. We'd like to invite others to share about their research processes as well.

For more information, please contact Shana Higgins (

Friday, March 23, 2012

Short Article Linker downtime on Saturday afternoon

Dear weekend researchers,

I've just learned that our systems vendor Serials Solutions will be performing maintenance on their systems tomorrow, Saturday March 24, from 5 to 6 pm, in order to perform a system upgrade.

This means the following services will be unavailable during that hour:
Citation Finder
Index of Full Text Journals
Article Linker (links to get full text in library databases)

If all goes well, service will be restored by 6 pm and you should be able to continue your article linking and full-text-finding as normal.

Thursday, March 22, 2012

Berkeley new music concert to honor Barney Childs next week

The new music series Tuesdays at Tom's Place will host two nights of music by the late University of Redlands professor Barney Childs next Wednesday, March 28 and Thursday, March 29 in Berkeley, CA.

Works scheduled for performance span the range of Childs' career, which included stops at the University of Arizona, Deep Springs College, and the Wisconsin College Conservatory before he arrived at the University of Redlands in 1971. Childs served the University as Composer-in-Residence, taught in Johnston College and the College of Arts and Sciences, was actively involved with the New Music Ensemble and co-edited Contemporary Composers on Contemporary Music, an influential anthology of compositional trends in the late twentieth century. Before he died in 2000 of Parkinson's disease, Childs willed his collection of letters, documents, concert programs and over 140 manuscript scores to Armacost Library.

Tuesdays at Tom's Place takes place at the home of Tom Duff, a Berkeley programmer and music enthusiast who seeks to present "contemporary art music, mostly improvised, in a living room setting," including "anything that surprises and delights us." The music of Barney Childs fits right in, and it's great to see it performed in such a convivial venue.

For more information about Barney Childs, visit the Barney Childs collection website.

Tuesday, March 13, 2012

ScienceDirect journal downtime on Saturday

Weekend researchers, be forewarned that five Armacost Library journals will be unavailable on Saturday, March 17 while the journal provider, Elsevier, undergoes an update to their ScienceDirect platform:

Ecological Modeling

Evolution and Human Behavior

Historia Mathematica

Personality and Individual Differences

Journal of Communication Disorders

The downtime will be between 5:30 AM and 6:30 PM PST only. For more information read this press release on the Elsevier website.

Friday, March 09, 2012

A Glimpse of the Future

Toward the end of April, we'll be launching a library catalog ripe with change. We're so excited, we thought you'd like a sneak peak. Take a look and tell us what you think. New features include book cover displays, the ability to create reading lists, rate items, find similar items, and more.

Stay tuned for more!

Patron record and ILLIAD login problems resolved

Dear Armacost Library users,

I'm happy to report that the problems involving patron record logins and ILLIAD authentication appear to be resolved. This morning, I uncovered a systems setting error in ILLIAD and corrected it. Thanks to OCLC technical support, University of Redlands ITS and our own library staff for collaborating to fix these problems! If you have been experiencing problems logging in to your patron record, electronic course reserves, the proxy server or ILLIAD, please try again and let me know about any further problems you encounter.

Best regards,
Sanjeet Mann
Electronic Resources Librarian
(909) 748-8051

Monday, March 05, 2012

Login problems affecting databases and interlibrary loan

We are currently tracking two problems affecting logins to databases from off campus and to ILLIAD, our interlibrary loan system, and I'm writing to provide an update on our efforts to fix them.

Late Saturday afternoon, we started to receive reports that students were not able to log in to databases through the proxy server. On Monday morning, we traced the problem to errors in login names in the library database of patron records, and globally replaced the erroneous information. I believe this has solved the problem, but please contact the library at or (909) 748-8022 if you are still unable to log in to databases.

A separate problem arose Monday morning after an upgrade to our ILLIAD interlibrary loan software had unexpected consequences for the login page. The page is displaying a "username not found in database" error whenever anyone tries to log in, even though they have valid patron records in our interlibrary loan system. I am consulting with technical staff at OCLC, the vendor that supports this system, in order to get the login page updated. I anticipate the problem should be resolved by Tuesday afternoon. If you need to place an urgent request before then, we will accept requests through email at until the problem is resolved.

I will post an update as soon as these problems have been resolved. In the meantime, I apologize for the inconvenience these outages have caused and hope to have them fixed soon!

Best regards,
Sanjeet Mann
Electronic Resources Librarian
University of Redlands